Proven Tips & Strategies to Resolve QuickBooks Error 15215

QuickBooks Error 15215

Follow this illustrative guide to resolve QuickBooks error 15215 like a pro!

Well, the benefits of incorporating QuickBooks desktop accounting software into business operations are undeniable and not hidden from us. It rolls in with various features and tools that streamline the financial management processes and boost overall work efficiency. If you are also enjoying the seamless benefits of the software, then you might be aware that the software is prone to various technical errors. One such common error with this program is QuickBooks error 15215.

After a careful examination of various factors and considering the large number of queries we received regarding the error, we have decided to come up with an informative blog. So, in this blog, we will cover detailed information about the QuickBooks update error 15215 server not responding and its possible reasons, along with the troubleshooting solutions. So, make sure to read this post till the end and implement all the steps in the right sequence.

“Don’t have enough time to read and implement all the steps? Dial QuickBooks support number, and then an expert will assist you in resolving the QuickBooks error code 15215 quickly and efficiently.”

What is QuickBooks Error 15215?

Before you dig in deep to learn more about the troubleshooting steps, it’s important to understand the error in depth. QuickBooks error 15215 is a common and frequent error with the software that generally appears when the user tries to download and install the latest payroll updates. This error indicates that there is a conflict with another application running in the background or that there is a problem with the server connection.

As a user, you will be able to identify the QuickBooks maintenance release error 15215 with a pop-up display message similar to the below image.

QuickBooks Error 15215 Screenshot.png

Factors That Trigger QuickBooks Error 15215

There are a bunch of reasons that trigger error 15215 QuickBooks, some of which are listed below:

  • If the QuickBooks accounting software has not been downloaded or installed properly on the workstation.
  • The PC’s windows is affected by malware or viruses.
  • Invalid configuration or wrong settings of the Microsoft Internet Explorer.
  • Internal components or files of the QB software are damaged or corrupted.
  • If the digital signature certificate for Intuit on your PC is either corrupted or damaged.
  • Corrupted Windows files.

Solutions to Fix QuickBooks Error 15215

After you have reviewed the causes and gained a detailed understanding of the QuickBooks error message 15215, let’s proceed to troubleshooting solutions that you can follow to resolve the error. Each of these solutions is elaborated on briefly.

Solution 1. Login with Admin Rights

Insufficient admin rights are the most common reason behind QuickBooks error 15215. It is recommended to log in to your PC with admin rights to ensure that you have the necessary permissions to make changes and update the QB software. Here are the steps that you can follow to access the QuickBooks desktop software in admin mode;

  • Close the QuickBooks desktop application on your workstation.
  • Thereon, right-click the software icon and then choose the Run as Administrator option.
Run as Administrator screenshot
  • With that effect, a prompt window asking, Do you want to allow this program to make changes will appear on the screen. Here, click on the Yes option.
  • At last, if prompted, provide the admin login password.

Solution 2. Restart the PC in Clean Boot Mode

By restarting your computer in clean boot mode, you can eliminate all the potential conflicts with other programs that might be leading to QuickBooks error 15215.

  • Open the Windows Run command on your PC by pressing the Windows + R keys.
  • Thereon, type Msconfig in the search bar, and then click on the OK option.
Msconfig in the search bar screenshot
  • Under the General tab, choose the Selective Startup mode.
  • After that, un-check the Load Startup Items box.
  • Subsequently, go to the Services tab and then checkmark the Hide All Microsoft Services box.
  • Choose the Disable All option, and then navigate back to the Startup tab.
  • Moving ahead, select the Open Task Manager option.
  • Right-click and turn off all the startup programs.
  • Once you are done with that, click on the OK option, and then perform a system restart.

Following the above steps, try to update the QuickBooks payroll once again to verify whether the QuickBooks error 15215 has been resolved. If not, then don’t panic and execute the next solution.

Also Read this ErrorQuickBooks Error 80070057

Solution 3. Rectify Internet Explorer Settings

Altering and rectifying the Internet Explorer web browser can be another effective solution to the QuickBooks error code 15215. To rectify the settings, below are the actions that you undertake to do so;

  • Close the QuickBooks desktop application, and then launch Internet Explorer on your workstation.
  • Thereon, navigate to the Tools menu and then choose Internet Options.
  • As the Internet Options window appears on the screen, click the Advanced option.
  • After that, search there for the Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 options.
Choose use TLS option screenshot
  • Here, you have to ensure that the Use TLS 1.0 option is checked and the Use TLS 1.1 and Use TLS 1.2 options are unchecked.
  • Now, save the updated changes by clicking on the OK option.
  • Subsequently, close the Internet Explorer browser and then restart your computer.

As you restart your computer, relaunch the QuickBooks desktop software and then try to download the payroll updates again.

Solution 4. Reset QuickBooks Update

Resetting the QuickBooks updates can help resolve issues or errors that might arise while downloading the payroll updates.

  • Run the QuickBooks desktop software on your PC, and then click on the Help menu option.
  • After that, choose the Update QuickBooks option.
  • Under the Update QuickBooks window, click on the Update Now option.
  • Moving ahead, checkmark the Reset Update option.
  • As all the previously downloaded updates are cleared, click on the Get Updates option.
  • Once the updating process ends, relaunch the QuickBooks desktop software.
  • Thereon, a prompt window asking you to install the new updates will appear on your screen.
  • Here, you have to provide your installation consent by clicking on the Yes option.

If you are successfully able to download and install the new updates, then it indicates that the QuickBooks payroll update error 15215 has been fixed successfully.

Also Read – Fix QuickBooks Enterprise Error H202

Solution 5. Restart Windows in Selective Startup Mode

In order to make sure that no other active programs are interfering with the QuickBooks update process, it is important to restart Windows in the selective startup mode. This step will help in resolving potential conflicts that might be leading to the QuickBooks error 15215.

  • Close the QuickBooks desktop application and then open the Windows Run Command.
  • Thereon, type msconfig in the search bar and click on the OK option.
Msconfig in the search bar screenshot
  • As the system configuration utility dialog box appears on the screen, choose the Selective Start-up radio button.
  • Here, you have to un-check the Load Startup Items checkbox and click on the Apply > OK option. This will save the applied changes.
  • At last, perform a system restart.

Solution 6. Alter the Firewall Settings

Sometimes, the firewall settings can disallow the QuickBooks software to communicate with the server, which results in the occurrence of QuickBooks error 15215. Therefore, by changing the firewall settings, you can get rid of this error.

Below are the actions that you can undertake to alter the firewall settings and resolve the QuickBooks error 15215 Windows 10;

  • First, go to the Control Panel settings on your computer.
  • Thereon, choose the System Security option and the Windows Security option.
  • Choose the Large or Small Icons option, and then click on the Windows Firewall option.
Firewall & network protection screenshot
  • After that, select the Advanced Settings option and search for the Inbound Rules option.
  • Right-click on it, and then select the New Rule option.
Add new Rule option screenshot.png
  • From the Rule Type section, choose the Port option.
  • Thereon, click on the Specific Local Ports from the first set of radio buttons.
  • Separate them by adding a comma, and then click on the Next option.
  • Subsequently, click on the Allow the Connection option and choose the Network Type option.
  • Afterwards, ensure to check-mark all the options, and then click on the Next option.
  • At last, repeat the above steps again for Outbound Rules.

Ending Note

By the end of the above solution, we have reached the end of this informative blog. This blog has covered six tried-and-tested solutions that you can follow step-by-step to resolve the QuickBooks error 15215. However, if you are repeatedly facing this error and are looking for the right troubleshooting steps, then we advise you to get in touch with the experts. They will provide your personalized guidance and support to resolve the error and start using the QuickBooks software smoothly and seamlessly.